Make Sure Your Agency Knows Who They Are – The CMO Series

by Heather Ferris

06.20.2025

Chief Marketing Officers don’t need agencies that dabble. You need partners who specialize. For example, you might have tons of content but conversions aren’t hitting goals. Content calendars are packed, but performance is flat, there’s no unified strategy, and the content feels like it’s shouting into the void. Or your competitors are dominating new AI-powered search experiences, and you’re not yet on the radar. A full service agency won’t be dialing down into these specifics as well as a specialized agency..

Things are getting more complex and changing at a pretty accelerated pace lately and that’s definitely going to continue – especially in search and content strategy. The rise of AI-driven interfaces means things need to get less general and significantly more specialized.

You’re under relentless pressure to deliver results fast, with precision and confidence. Your plate is overflowing, we’re talking Thanksgiving Day serving:

  • Shrinking budgets.
  • Financial pressure to grow revenue and customers.
  • New lines of business. New Products. New Services. New Features.
  • Brand and reputation crises.

You hope the people you’ve brought on, the ones who are smarter and more specialized than you, can execute everything so you’re only burdened with the mission critical decisions that will help you jump the market leader while fending off agile grasshopper like-start ups. 

You don’t have time to wait…

You don’t have time to wait for a more general agency to “figure it out” as they go. You need a strategic partner who already knows the terrain, understands the nuance (especially in the current sort of Wild West-style area of AI-driven marketing change), and brings best-in-class execution with zero hesitation.

That’s why specialization matters. Agencies that try to be everything to everyone inevitably dilute their effectiveness. The best agencies know exactly what it is they do best and double down on it, delivering exponential value because of it.

At iPullRank, specialization isn’t just a positioning strategy. It’s the engine that drives every layer of our thinking, from content creation and technical SEO to strategic consulting and Relevance Engineering (originated by our Founder and CEO, Mike King). We know exactly what we’re great at, and we’ve built deep expertise, tooling, and systems to stay great at it. 

Any agency you choose to bring in should be like this; let’s talk about what this means 👇

1. Top Agencies Stay in Their Lane

Most organizations budget across a mix of marketing channels, typically carving out funds for paid media (like PPC or social ads), brand or creative development, PR, events, and increasingly, data and analytics. 

Organic Search often sits in a tricky spot: it’s critical for long-term growth, yet underprioritized in favor of faster-moving, easier-to-attribute channels. While some SEO execution lives in-house – like content production or basic site updates – many enterprises lean on agencies for high-impact support: deep technical expertise, scalable content systems, competitive analysis, and insight into rapidly evolving platforms like AI-driven search. 

But here’s the truth: your SEO agency shouldn’t just “keep the lights on”; they should bring foresight, experimentation, and innovation that your internal teams don’t have time for. In today’s landscape, no one agency can, or should, own everything. The best partners are specialists who help you lead in areas where strategic depth is required, and Organic Search is absolutely one of them.

You aren’t looking for generic digital agencies – you want laser-sharp specialists with the receipts to back it up.

2. They Say No (Intentionally)

Have you ever had an agency refuse your business? That’s actually a good thing. Imagine that an agency understood your needs. You’re not a good fit. They can’t deliver what you need at this time in your maturity stage. Why go through the charge that they can? Everyone would be frustrated in the end. 

The best agencies know when and how to do this. It’s not usually because they can’t figure it out, of course; it’s because they’re best at other deliverables. For example, we understand search and content at a specifically higher level, so we leave the rest to firms who specialize elsewhere. 

Saying no isn’t just discipline. It’s leadership. It tells clients that we’re confident enough to focus, and humble enough to collaborate.

This approach will strengthen the relationships great agencies have with their clients – CMOs like you and your teams. You can trust your agency more when they’re protecting their lane…and yours. It signals integrity and long-term alignment.

3. They Go Deep, Not Wide

Specialization requires investment. The top agencies build their own toolsets, systems, and frameworks designed specifically for the challenges they solve best. Our ExactScience suite is a good example: a proprietary platform that allows us to analyze visibility, measure topical authority, and surface technical SEO insights tailored to enterprise sites. It helps us model out content optimizations that analyze relevance of our clients content against the search journeys that their audiences are taking, making it more likely that their brand shows up consistently throughout their searches.

Say you’re the CMO at a major mortgage lender. Interest rates are swinging, paid budgets are tight, and leadership wants results – fast. Your in-house team is stretched thin, and your current agency is giving you generic SEO reports and one-size-fits-all advice.

What you need isn’t a generalist that “does SEO,” you need a specialized partner who understands your space. One with proprietary tools built to map the full homeownership journey, spot content gaps before performance dips, and model how market shifts impact search behavior. They’re not learning on your dime, they’ve already engineered systems that work for companies like yours.

In industries like Financial Services, where trust, precision, and timing matter, specialized agencies bring foresight, technical rigor, and strategic clarity. That’s how you get ahead – and stay there.

The agency you want as a CMO won’t just simply use tools – they’ll engineer around their specialization(s). They’ll develop auditing methodologies, keyword clustering strategies, content design frameworks, and competitive analysis protocols that reflect years of focused refinement. 

Every piece should be connected and every improvement should be tied to their top disciplines. This depth gives agencies like us a real edge in performance and proves value in every engagement. 

For iPullRank, these specific investments we’ve made into these tools have helped us to go deeper in our niche instead of wider. That’s the kind of dedication you want as a CMO in your partner agency.  

4. They Bring in the Right Partners

When you need support outside the scope of your agency – like paid acquisition, media planning, or brand storytelling – the right agency doesn’t fake it. They tap into a trusted network of experts who specialize in those areas. 

Imagine you’re a CMO planning a major campaign like the Super Bowl or Black Friday. You’re coordinating months in advance across multiple teams and agency partners. Every channel, from paid media to content to SEO, must align to maximize impact.

That’s why you need specialized agencies that stay in their lane and bring in trusted partners where needed. The best SEO agencies don’t fake expertise in branding or media buying, they focus on what they do best and integrate seamlessly. In high-stakes campaigns, that kind of precision and partnership is how you unlock full-funnel performance.

At iPullRank especially, we see this as an extension of our strategy, not a limitation. Your agency’s role is to lead where they’re strongest and integrate with the best wherever else you need support. It’s a win-win-win.

5. They Align Their Point of View to Their Practice

Everything your agency publishes, whether it’s a thought leadership article, a case study, a webinar, or a content audit, should reflect the thinking behind their specialization. 

Have you recently read a smart agency article that highlights a strategy that you think your team should be taking? Or has your agency put out something that you’re proud to know you’ve already got the inside track on?”

Imagine the CEO of your agency has sat in a room with your in-house team and shared all of the nuggets of their innovation custom tailored to your business. Then when they post their insights for the world, your competitors are jealous that they’re already working with you. That’s what happened when Mike King shared his insights about AI Mode. You know our clients already have strategies in place.

Our blogs don’t just share tactics; they shape the conversation around the future of SEO. Our whitepapers don’t just diagnose problems; they provide frameworks to solve them. A truly great agency is as on point with this as we are. 

This alignment between POV and practice is critical. You don’t just hire an agency like us for execution – you trust us to help you navigate what’s next. And that part is especially critical right now, as so much in marketing is changing fast with AI integrations into nearly every aspect of the industry. 

That trust is built on consistent, credible, specialized insight that maps directly to the challenges you face. 

Why Specialization Is the Backbone of Relevance Engineering

Relevance Engineering (r17g) is a layered, dynamic approach to organic search, built on understanding how people search, how platforms deliver, and how content performs. To execute it well, you need specialists who know:

  • How LLMs like ChatGPT reshape search behavior
  • How SERP volatility reveals shifts in user demand
  • How to design content experiences that earn trust from both humans and machines

You can’t deliver high-context, high-performance results without deep domain expertise. When agencies try to spread too wide, they miss these nuances. Specialization ensures they don’t.

Top agencies understand they need to stay close to the signal. That means:

  • Tracking every shift in AI-powered search interfaces
  • Monitoring how competitors reposition themselves in real-time
  • Surfacing keyword and behavioral trends before they impact performance

Specialization lets the best agencies lead rather than react. Our specializations have helped us land clients over much larger firms specifically because we’re just that much better in these particular areas than bigger firms who don’t specialize. We are at the forefront of r17g, our founder literally coined the term, and we – and our clients – know we’re the best. That’s what you want as a CMO bringing in a top partner. 

The Real-World Value of Focus

Let’s be clear: we know you aren’t just looking for a list of deliverables. You’re looking for partners who move the needle without needing to be hand-held. That means anticipating your needs, adjusting to your goals, and bringing insights before they’re even requested.

From our experience, specialization has helped us:

  • Deliver double-digit traffic and revenue gains for enterprise clients
  • Identify and fill major content gaps before competitors do
  • Turn down high-dollar projects to maintain trust and integrity
  • Build scalable, repeatable frameworks for GEO and technical SEO

Your Agency Should Know What They’re Great At

In a world full of distractions, there’s real power in staying focused. Specialization is how agencies maintain excellence, earn trust, and innovate ahead of the curve. It’s how they deliver results that generalist agencies can’t touch.

Relevance Engineering is critical at this juncture, and it’s a commitment. To strategy, to precision, and to staying sharp in the face of rapid change. That commitment only works when you know what you’re great at, and never stop getting better at it. Choose the agency that specializes, and your job as CMO gets easier. 

CMOs, your agency shouldn’t wait for you to ask the right questions - they should already have the answers.
//.about_the_author

Heather Ferris

Heather is a Content Marketing Manager at iPullRank with 19 years of digital marketing experience. When not working, you can find her reading, eating Mexican food, arguing about football, and traveling out of the heat to literally anywhere cooler than Phoenix.

//.recent_content

As AI rewrites the rules,

read between the lines.

AI is reshaping search. The Rank Report gives you signal through the noise, so your brand doesn’t just keep up, it leads.